The platform provides tools to create documents that can do interaction with knowledge-base to render content that is contextual and relevant to the audience. The documents/app are responsive and allow sophisticated data collection. The communication does not end with the document but continues from the platform that leverages text and email messages to keep the user posted. The platform also provides tools that can pull user information, using contactless method, say form example on the registration desk
Following are the App differentiators:
Flexible format: App platform has a flexible self-service content platform. This allows you to focus on what you want to communicate with the customer. You focus on your flow of such conversation and use App to put that in place. Lightweight and require no-installation: These do not require any installation by the user. These are delivered as minified links. Although these are lightweight they have inbuild user authentication, by user email or mobile OTP. There are many skins to choose from. Conversational: Apps are build for having dialogues with your customers. The dialogue can happen within the App or outside it. The conversational SMS and email are built into these apps. You can reach out to the customer on his choice of the medium. Multiple Formats: Apps can be delivered in multiple formats. They are delieverd as reactive web-pages, which can run on mobile, tablet or laptops. They can also be delieverd a chatbots that can be embedded in a web-page. You can also design a text only App that can be activated as a text-bot say over mobile SMS. This gives the flexibility of design once and run everywhere. Flexible Database Schemas: Since the App is capable enough to capture various pieces of information over text or over web-form, these specialize in massaging, and validating the data. This free-format data can be arranged in schemas, where it is easy to order and arrange the columns. A suite of online database mangement tools help you manage you instance of the database. Your db instance is physically iscolated for security. The existing data can be edited online or downloaded as CSV file. Installation/Validation: Apps can be saved as bookmark on the device of interest. App calculate the signature or user and device to avoid asking for unnecessary validations. This model is as powerful as any of the installable native Apps.